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Overview
 
ITIL Courses and training from New Horizons will help your organization take advantage of ITIL principles.

Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services.
 
Course Topics
 
New Horizons ITIL courses will cover ITIL v3 concepts, including:
  • How to reduce IT costs
  • How to improve IT services through proven best practice processes
  • Improving overall customer satisfaction
  • Implementing ITIL standards
  • How to improve IT productivity
 
Key Courses
 
ITIL Service Management Essentials 
ITIL v3 Foundation Bridge 
ITIL v3 Foundations 
ITIL v3 Intermediate - Continual Service Improvement (CSI) 
ITIL v3 Intermediate - Planning, Protection and Optimization (PPO) 
ITIL v3 Intermediate - Release Control and Validation (RCV) 
ITIL v3 Intermediate - Service Design 
ITIL v3 Intermediate - Service Operation 
ITIL v3 Intermediate - Service Strategy 
ITIL v3 Intermediate - Service Transition 
 
 

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